This is a standalone QQI Certified module, or part of the 5M2468 Business Administration or 5M1997 Office Administration Major Award.
An excellent course to give you the knowledge, skill, competence and attitude required to provide excellent customer service and customer satisfaction in the workplace. An important part of this course is your ability to manage internal and external communications effectively using the most appropriate channels, ensuring they are timely, co-ordinated, coherent, customer focused and reflective of the company vision.
Introduction to Customer Service
Unit 1 - Principles of Customer Service
Unit 2 - Key Features of Customer Service
Unit 3 - Standards and Rating Systems
Unit 4 - Consumer Legislation
Unit 5 - Customer Service Effectiveness
Unit 6 - Customer Perceptions
Unit 7 - Personal Skills, Qualities and Attitudes
Unit 8 - Communication Technologies
Unit 9 - Verbal and Non-verbal Communication
Unit 10 - Correspondence and Records
Unit 11 - Customer Complaints and Compliments
Unit 12 - Handling Challenging Situations
Unit 13 - Teamwork in Customer Service
Unit 13 - Portfolio of Work
Unit 14 - Skills Demonstrations
How do I book my course?
First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form. Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.
Director of Training/Tutor firstname.lastname@example.org
Training Co-Ordinator email@example.com
"A thoroughly enjoyable course even though I've worked in retail for years, there were plenty of tips and techniques I wish I knew earlier. Would definitely recommend it."
Office Assistant (2021)
"This could be you ..."
"This could be you ..."
1-to-1 Online Tutor Support
Self-directed Learning in the Lir eLearning Hub
Tutor Online Support
Lir Mobile Course App
Lir Microsoft 365 Software
Lir Learner Supports
Lir Community Chat
CE Participant Rate (Contact Lir Reception 044-934 2754)