Customer Service 5N0972

This is a standalone QQI Certified module, or part of the 5M2468 Business Administration or 5M1997 Office Administration Major Award.

Course Summary

An excellent course to give you the knowledge, skill, competence and attitude required to provide excellent customer service and customer satisfaction in the workplace.  An important part of this course is your ability to manage internal and external communications effectively using the most appropriate channels, ensuring they are timely, co-ordinated, coherent, customer focused and reflective of the company vision.

Course Content

Introduction to Customer Service

Unit 1 - Principles of Customer Service

Unit 2 - Key Features of Customer Service

Unit 3 - Standards and Rating Systems

Unit 4 - Consumer Legislation

Unit 5 - Customer Service Effectiveness

Unit 6 - Customer Perceptions

Unit 7 - Personal Skills, Qualities and Attitudes

Unit 8 - Communication Technologies

Unit 9 - Verbal and Non-verbal Communication 

Unit 10 - Correspondence and Records 

Unit 11 - Customer Complaints and Compliments

Unit 12 - Handling Challenging Situations

Unit 13 - Teamwork in Customer Service

Unit 13 - Portfolio of Work

Unit 14 - Skills Demonstrations

How do I book my course?

First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form.  Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.

Frances

Director of Training/Tutor
frances@lirbusinesscentre.com

Joan

Training Co-Ordinator
joan@lirbusinesscentre.com

Brogan

Tutor/Facilitator
brogan@lirbusinesscentre.com

"A thoroughly enjoyable course even though I've worked in retail for years, there were plenty of tips and techniques I wish I knew earlier.  Would definitely recommend it."
Caroline Byrne

Office Assistant (2021)

"This could be you ..."
Learner

(2022)

"This could be you ..."
Learner

(2022)

Self-Paced Course


€280

  • 1-to-1 Online Tutor Support 
  • Self-directed Learning in the Lir eLearning Hub
  • Tutor Online Support
  • Weekly Check-in
  • Lir Mobile Course App
  • Lir Microsoft 365 Software
  • Lir Learner Supports
  • Lir Community Chat
  • CE Participant Rate (Contact Lir Reception 044-934 2754)

Blended Online Course


€280

  • 'Live' Tutor Online Weekly Scheduled Sessions
  • Lir Upcoming Course Dates
  • Self-directed Learning - Lir eLearning Hub
  • Tutor Online Support
  • Lir Mobile Course App
  • Blended Learning Online
  • Lir Microsoft 365 Software
  • Lir Learner Supports
  • Lir Community Chat
  • CE Participant Rate (Contact Lir Reception 044-934 2754)
  • Or In-Company (Tailor-made Course)


Classroom-based


€280

  • Attend a Public Lir Course
  • Lir Upcoming Course Dates
  • Self-directed Learning - Lir eLearning Hub
  • Tutor Support
  • Lir Mobile Course App
  • Lir Microsoft 365 Software
  • Lir Community Chat
  • CE Participant Rate (Contact Lir Reception 044-934 2754)
  • Or In-Company (Tailor-made Course)

Other Modules to consider towards the Lir QQI 5M2468 Business Administration Major Award and other Awards such as the
5M1997 Office Administration Major Award

Business Administration L5

Bookkeeping
 L5

Work
Experience L5

Word
Processing L5

Text
Production L5

Communications
Level 5

Customer
Service L5

Database
Methods L5

Medical
Terminology L5

Information and Administration L5

Intercultural
Studies L5

Digital
Marketing L5

Payroll
 L5

Reception and Frontline Office Skills

Research and Study Skills L5

Spreadsheet
Methods L5