Customer Service 5N0972
This is a standalone QQI Certified module, or part of the 5M2468 Business Administration or 5M1997 Office Administration Major Award.
Course Summary
An excellent course to give you the knowledge, skill, competence and attitude required to provide excellent customer service and customer satisfaction in the workplace. An important part of this course is your ability to manage internal and external communications effectively using the most appropriate channels, ensuring they are timely, co-ordinated, coherent, customer focused and reflective of the company vision.
Course Content
Introduction to Customer Service
Unit 1 - Principles of Customer Service
Unit 2 - Key Features of Customer Service
Unit 3 - Standards and Rating Systems
Unit 4 - Consumer Legislation
Unit 5 - Customer Service Effectiveness
Unit 6 - Customer Perceptions
Unit 7 - Personal Skills, Qualities and Attitudes
Unit 8 - Communication Technologies
Unit 9 - Verbal and Non-verbal Communication
Unit 10 - Correspondence and Records
Unit 11 - Customer Complaints and Compliments
Unit 12 - Handling Challenging Situations
Unit 13 - Teamwork in Customer Service
Unit 13 - Portfolio of Work
Unit 14 - Skills Demonstrations
How do I book my course?
First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form. Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.
Frances
Director of Training/Tutor
frances@lirbusinesscentre.com
Joan
Training Co-Ordinator
joan@lirbusinesscentre.com
Brogan
Tutor/Facilitator
brogan@lirbusinesscentre.com
"A thoroughly enjoyable course even though I've worked in retail for years, there were plenty of tips and techniques I wish I knew earlier. Would definitely recommend it."
Caroline Byrne
Office Assistant (2021)
"I highly recommend this course , excellent. The fact that it was only one day a week it gave us time to do our assignments. The course materials and the Lir App made everything easier to study. I feel more prepare for customer service in the future."
Nadege Kibamba
Learner (2023)
"This could be you ..."
Learner
(2022)
Self-Paced Course
€280
- 1-to-1 Online Tutor Support
- Self-directed Learning in the Lir eLearning Hub
- Tutor Online Support
- Weekly Check-in
- Lir Mobile Course App
- Lir Microsoft 365 Software
- Lir Learner Supports
- Lir Community Chat
- CE Participant Rate (Contact Lir Reception 044-934 2754)
Blended Online Course
€280
- 'Live' Tutor Online Weekly Scheduled Sessions
- Lir Upcoming Course Dates
- Self-directed Learning - Lir eLearning Hub
- Tutor Online Support
- Lir Mobile Course App
- Blended Learning Online
- Lir Microsoft 365 Software
- Lir Learner Supports
- Lir Community Chat
- CE Participant Rate (Contact Lir Reception 044-934 2754)
- Or In-Company (Tailor-made Course)
Classroom-based
€280
- Attend a Public Lir Course
- Lir Upcoming Course Dates
- Self-directed Learning - Lir eLearning Hub
- Tutor Support
- Lir Mobile Course App
- Lir Microsoft 365 Software
- Lir Community Chat
- CE Participant Rate (Contact Lir Reception 044-934 2754)
- Or In-Company (Tailor-made Course)
Other Modules to consider towards the Lir QQI 5M2468 Business Administration Major Award and other Awards such as the
5M1997 Office Administration Major Award
Business Administration L5
Bookkeeping
L5
Work
Experience L5
Word
Processing L5
Text
Production L5
Communications
Level 5
Customer
Service L5
Database
Methods L5
Methods L5
Medical
Terminology L5
Information and Administration L5
Intercultural
Studies L5
Studies L5
Digital
Marketing L5
Payroll
L5
Reception and Frontline Office Skills
Research and Study Skills L5
