Customer Service 5N0972 'Live' Tutor Online Classes

In order to commence this programme, you must have either successfully completed a programme at a level 5 QQI Certificate/ equivalent qualifications. If you do not have the required qualification you may also be eligible if you can demonstrate that you have the necessary skills to complete this module. If you have a Level 5 Certification and a computer skills qualification at Level 5 in Word Processing and Spreadsheets, and/or life/work experience at that level or higher. 

If you have a disability, medical condition or learning difficulty: In line with the Equal Status Acts 2000 to 2015 - we provide reasonable accommodation to meet the needs of our learners to ensure fairness and equality with others. See Learner Supports for further information.

IT/Computer Skills - sufficient working knowledge of computers.   You must have access to a PC (desktop), laptop or mobile device with internet access, Windows 8 or later or a Mac with OSX 10.5 or later, a browser with the latest version of Microsoft Edge, Chrome, Firefox or Safari, Adobe Reader to view PDFs.    Camera: Your device must have a working camera and audio. PC must be capable of playing video and audio files.   Software: We can provide you with access to Microsoft 365 Office applications (Word, Excel, Powerpoint, Outlook, Teams), Zoom and a Bookkeeping Software Licence.

Blended Learning: You must be self-motivated and be able to take responsibility for your own self-directed learning, outside the 'Live' Tutor online classes as you complete your blended learning course, or in the Fully Online Self-paced modules. Be disciplined in self-directed learning in line with practical preparation, study, and reflection time where appropriate. You have to set time aside. You will be expected to: fluently read, draft, prepare and understand material which is relevant and reflects a broad personal knowledge. fluently read, draft, prepare and understand quantitative data. problem-solving within a group or a number of groups and independently. It is expected that you will have a range of learning styles, strengths and needs related to the programme and have the capacity to take responsibility for your own learning within the managed classroom and online environment, provided by Lir Business Services & Training Centre.  

You must reside in Ireland and have a valid PPS Number.

The interview process ascertains existing levels of knowledge, skills competence and English language proficiency. A copy of your current Curriculum Vitae or certificate will be required and Photo ID.  The Induction will be carried out using Zoom, so you must have a working camera, a microphone for the session.

Learners will also require a good command of the English language and have a recognised English language qualification.      An assessment of English writing and comprehension may be given to ensure equivalency with English language speaking and learning to assess a minimum standard level.     Leaving Certificate (H7/06 in English).

English Language:  This course is completed using the English language.  
QQI 5N1642 English as a Second Language (merit or distinction).  
QQI 5N0690 Communications Level 5 (merit or distinction).  
CEFR - Common European Framework for Languages (level B2 or higher). A competency test may be carried out for English language and literacy and/or computer skills to ensure that you have the skills necessary to complete the programme.    
IELTS Indicator Test The minimum score is 6 unless otherwise stated.  
TOEFL iBT Special Home Edition The minimum score is 92 unless otherwise stated.   Duolingo English Test The minimum score required is 95 unless stated otherwise.  
Exam English If you are unsure of your current level, you can take a free test on sites such as this one.    https://www.ieltsindicator.com  International English Language Testing System - Academic The minimum score is 6 unless otherwise stated. https://www.ets.org/s/cv/toefl/at-home/  TOEFL iBT Special Home Edition.  Test of English as a Foreign Language. Internet-based test (minimum score is 100 out of 120.  Reading and Writing not less than 22. https://englishtest.duolingo.com/applicants. The minimum score required is 95 unless stated otherwise.  

If you are unsure of your current level, you can take a free test on a number of sites, like http://www.examenglish.com/leveltest/index.php, or contact Lir Reception (044) 9342754 to speak to a qualified person who can assist you.    If you are unsure contact Lir Reception (044) 9342754 to speak to a Training Consultant who will be able to assist you.