Front Office Skills 6N4186 (Self-paced)
This is a standalone QQI Certified module, or part of the 6M4985 Business Major Award.
Course Summary
This programme module aims to provide you with the relevant knowledge, skills and competence to operate effectively in a front office department of an organisation by working independently or within a supervisory capacity. Upon successful completion of this programme, you will have many transfer and progression options available to you. You may transfer to a programme leading to certification in one of the other level 6 QQI major or special purpose awards with Lir. You may also progress to other appropriate programmes leading to awards at the next level of the National Framework of Qualifications (NFQ) with a QQI registered provider. Alternatively, you may be eligible to apply to progress to the next or higher levels of the NFQ with a higher education provider.
Why a Fully Online, Self-Paced Course with Support could be Perfect for You
Learning at your own pace doesn’t mean learning alone. At Lir, our Fully Online, Self-Paced course is designed for busy learners who want the freedom to study when it suits them – while still having access to real guidance, structure, and human support.
Here's Why it Works ...
- You control your study time – ideal for parents, shift workers, and career changers.
- Set deadlines keep you focused – you're free to choose your pace within a structured timeframe, helping you stay motivated without feeling rushed.
- Ongoing support from tutors and our admin team – you’re never left figuring it out on your own.
📚 Did you know?
Studies show that learners in online environments with flexible pacing perform just as well as in-person learners – when clear structure and tutor interaction are present. (Source: Bernard et al., 2009; Moore et al., 2011, Journal of Distance Education)
🤝 You're Not Alone – Here's How We Support You at Lir:
💻 Weekly Check-Ins
We check in to see how you're progressing and offer support or feedback when needed.
👩🏫 Tutor Feedback
Submit tasks or questions anytime and receive personalised responses within 48 hours.
📅 Private Messaging, Email, Lir Community Support, or 1-to-1 Zoom/Teams Sessions
Get help between classes via email or message. We’re always here when you need us.
💡 Interactive Course Content
Learn through video lessons, real-world scenarios, and guided activities – all designed to keep you engaged.
Main differences between Level 5 and Level 6
The main differences between 5N1407 Reception and Frontline Office Skills (Level 5) and 6N4186 Front Office Skills (Level 6) - this course, lie in their NFQ level, learning outcomes, complexity, and expectations for learner autonomy and responsibility. Here's a detailed comparison:
Levels:
🔹 1. 5N1407 Reception and Frontline Office Skills Level 5 is an Intermediate level – suitable for entry-level positions or learners with some prior experience.
🔹 2. 6N4186 Front Office Skills Level 6 is an Advanced level – suitable for supervisory, managerial roles or experienced professionals.
Focus and Scope:
🔹 3. 5N1407 - Practical reception and customer service skills: greeting visitors, managing calls, maintaining a reception area, using office equipment, and dealing with routine queries.
🔹 4. 6N4186 - Advanced front office operations: coordination, administration, client relationship management, supervising reception functions, and implementing front office procedures and policies.
Assessment Approach:
🔹 5. Assessment Approach - Assessments 5N1407- Portfolio of Work - Skills Demonstration (e.g., simulated reception task)
🔹 6. 6N4186- Project (often workplace-based) - Portfolio of Work (including evaluation and planning)
Learner Autonomy and Responsibility:
🔹7. Level 5 Learners are expected to carry out tasks under direction with some responsibility.
🔹 8. Level 6 Learners are expected to take full responsibility for their work, show initiative, and evaluate their own performance and that of systems or staff.
Target Audience:
🔹 9. 5N1407 is suitable for Beginners or those entering administrative/reception roles for the first time.
🔹 10. 6N4186 is suitable for those with prior experience seeking advancement, leadership in front office roles, or roles with increased responsibility.
Course Content
Unit 1 - Introduction to Front Office Skills
Unit 2 - Role and Function of Front Office Person
Unit 3 - Legislation regarding Health and Safety
Unit 4 - Office Systems and Processes
Unit 5 - Staff Development
Unit 6 - Performance Management
Unit 7 - Hotel Reception Front Office
Entry Requirements - QQI Level 6 Front Office Skills - 6N4186
In order to commence this programme, you must have either successfully completed a programme at a level 5 QQI Certificate/ equivalent qualifications. If you do not have the required qualification you may also be eligible if you can demonstrate that you have the necessary skills to complete this module. If you have a Level 5 Certification and a computer skills qualification at Level 5 in Word Processing and Spreadsheets, and/or life/work experience at that level or higher.
Reasonable Accommodation
If you have a disability, medical condition or learning difficulty: In line with the Equal Status Acts 2000 to 2015 - we provide reasonable accommodation to meet the needs of our learners to ensure fairness and equality with others. See Learner Supports for further information.
Computer Skills
IT/Computer Skills - sufficient working knowledge of computers. You must have access to a PC (desktop), laptop or mobile device with internet access, Windows 8 or later or a Mac with OSX 10.5 or later, a browser with the latest version of Microsoft Edge, Chrome, Firefox or Safari, Adobe Reader to view PDFs. Camera: Your device must have a working camera and audio. PC must be capable of playing video and audio files. Software: We can provide you with access to Microsoft 365 Office applications (Word, Excel, Powerpoint, Outlook, Teams), Zoom and a Bookkeeping Software Licence.
Self-directed Learning
Blended Learning: You must be self-motivated and be able to take responsibility for your own self-directed learning, outside the 'Live' Tutor online classes as you complete your blended learning course, or in the Fully Online Self-paced modules. Be disciplined in self-directed learning in line with practical preparation, study, and reflection time where appropriate. You have to set time aside. You will be expected to: fluently read, draft, prepare and understand material which is relevant and reflects a broad personal knowledge. fluently read, draft, prepare and understand quantitative data. problem-solving within a group or a number of groups and independently. It is expected that you will have a range of learning styles, strengths and needs related to the programme and have the capacity to take responsibility for your own learning within the managed classroom and online environment, provided by Lir Business Services & Training Centre.
Residency
You must reside in Ireland and have a valid PPS Number.
Induction Interview
The interview process ascertains existing levels of knowledge, skills competence and English language proficiency. A copy of your current Curriculum Vitae or certificate will be required and Photo ID. The Induction will be carried out using Zoom, so you must have a working camera, a microphone for the session.
English Language
Learners will also require a good command of the English language and have a recognised English language qualification. An assessment of English writing and comprehension may be given to ensure equivalency with English language speaking and learning to assess a minimum standard level. Leaving Certificate (H7/06 in English).
English Language: This course is completed using the English language.
QQI 5N1642 English as a Second Language (merit or distinction).
QQI 5N0690 Communications Level 5 (merit or distinction).
CEFR - Common European Framework for Languages (level B2 or higher). A competency test may be carried out for English language and literacy and/or computer skills to ensure that you have the skills necessary to complete the programme.
IELTS Indicator Test The minimum score is 6 unless otherwise stated.
TOEFL iBT Special Home Edition The minimum score is 92 unless otherwise stated. Duolingo English Test The minimum score required is 95 unless stated otherwise.
Exam English If you are unsure of your current level, you can take a free test on sites such as this one. https://www.ieltsindicator.com International English Language Testing System - Academic The minimum score is 6 unless otherwise stated. https://www.ets.org/s/cv/toefl/at-home/ TOEFL iBT Special Home Edition. Test of English as a Foreign Language. Internet-based test (minimum score is 100 out of 120. Reading and Writing not less than 22. https://englishtest.duolingo.com/applicants. The minimum score required is 95 unless stated otherwise.
If you are unsure of your current level, you can take a free test on a number of sites, like http://www.examenglish.com/leveltest/index.php, or contact Lir Reception (044) 9342754 to speak to a qualified person who can assist you. If you are unsure contact Lir Reception (044) 9342754 to speak to a Training Consultant who will be able to assist you.
How do I book my course?
First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form. Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.
Frances
Director of Training/Tutor
frances@lirbusinesscentre.com
Joan
Training Co-Ordinator
joan@lirbusinesscentre.com
Brogan
Tutor/Facilitator
brogan@lirbusinesscentre.com
"The entire course was very beneficial, and it was a great course, I highly recommend it to anyone who wants to improve their qualifications "
Ewelina O
(2024)
"Well designed program easy to understand and relate to. This is the best course to do. You have learners supports all the time. I really benefited from studying this course. It is one of the best. "
Mary S
(2023)
"I found the Front Office Skills course Level 6 to be an excellent course and helped me in my application for a position as a Receptionist in a hotel. I'm so glad I did this course. I'm more surprised that I managed to do it through lockdown with Lir, so many thanks for course, answering my many queries and your patience."
Sandra G
(2021)
"Thank you everyone, it was great meeting you all and for doing your utmost to help me on this module. The self-directed study, apart from the online classes, was so handy for me as I did most of my study in the early hours. I would recommend this course."
Mary Caffrey
Office Temp (2021)
"This could be your recommendation once you finish your course."
Lir Swan
Learner (2025)
"This could be your recommendation once you finish your course."
Lir Swan
Learner 2025
Self-Paced Course
€380
- 1-to-1 Online Tutor Support
- Self-directed Learning in the Lir eLearning Hub
- Tutor Online Support
- Weekly Check-in
- Lir Mobile Course App
- Lir Microsoft 365 Software
- Lir Learner Supports
- Lir Community Chat
- CE Participant Rate (Contact Lir Reception 044-934 2754)
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Other Modules to consider towards the Lir QQI 6M4985 Business Major Award and other Awards.
Administration
Practice
Level 6
(1 module)
Assessment
Practice
Level 6
(1 module)
Bookkeeping
(Manual & Computerised)
Level 6
(1 module)
Business
Management
Level 6
(1 module)
Communication
Skills
Level 6
(1 module)
Front Office
Skills
Level 6
(1 module)
Human Resources
Management
Level 6
(1 module)
Leadership
Skills
Level 6
(1 module)
Payroll
(Manual and Computerised)
Level 6
(1 module)
Spreadsheets
Advanced
Level 6
(1 module)
Supervisory
Management
Level 6
(1 module)
Training Delivery
and Evaluation
Level 6
(1 module)
Training Needs Identification
and Design
Level 6
(1 module)
Word Processing
Advanced
Level 6
(1 module)
