Reception & Frontline Office Skills 5N1407 'Live' Tutor Online
This is a standalone QQI Certified module, or part of the 5M2468 Business Administration or 5M1997 Office Administration Major Award.
Course Summary
Looking to build confidence in a professional office or reception setting with real-time support? Join our Live Tutor-led Online Classes for a friendly, practical, and interactive learning experience. Delivered by an experienced tutor, this course helps you develop essential reception, communication, and customer service skills that employers love – all from the comfort of your home or office!
Perfect if you enjoy a scheduled routine, live interaction, and a supportive class environment.
- Learn in real-time with guidance from your Online Tutor
- Practice professional telephone techniques, customer care, and front desk procedures
- Gain a QQI Level 5 certificate to boost your career prospects
- Weekly scheduled classes with structure, accountability, and group support
- Suitable for those seeking jobs in administration, healthcare, or customer service
Course Content
Unit 1 - ✨ Welcome to the Front Desk: Your Role in Reception & Frontline Services
Explore the purpose and power of professional reception skills in modern workplaces.
Unit 2 - 🛎️ Know What You Represent: Understanding Your Organisation’s Products, Services & Policies
Learn how to speak confidently about the services you support and the policies you follow.
Unit 3 - 🖨️ Tools of the Trade: Mastering Front Office Equipment
Get hands-on knowledge of the key equipment you’ll use every day – from phones to printers and beyond.
Unit 4 -💻 Tech-Savvy Receptionist: Using ICT in a Modern Front Office
Discover how to manage emails, calendars, databases, and digital tools effectively.
Unit 5 - ⚖️ What the Law Says: Reception, GDPR, and Your Legal Responsibilities
Understand key legislation affecting reception and frontline work, including privacy and data protection.
Unit 6 -📂 Keeping It All Together: Managing Information & Administration
Learn how to organise, record, and retrieve information like a pro.
Unit 7 - 🛋️ Creating a Great First Impression: The Reception Area & Customer Experience
Explore how to maintain a welcoming, efficient, and safe reception environment.
Unit 8 - 📝 Scheduling Success: Handling Meetings, Visitors & Itineraries
Master the art of planning meetings, managing visitors, and preparing itineraries with confidence.
Why 'Live' Tutor-led Online Classes are a Game-Changer
Do you learn best with structure, real-time interaction, and guidance as you go? Our Live Tutor-Led Online Classes give you all the benefits of classroom learning — without leaving your home.
This isn’t just another Zoom call. It’s dynamic, engaging, and human-centred learning, designed to build your confidence, skills, and sense of progress each week.
Here's What Makes It Work ...
- 📅 Scheduled weekly classes – build your skills step by step with clear direction.
- 👩🏫 Live access to your tutor – ask questions, get real-time feedback, and learn together.
- 👥 Peer support – connect with fellow learners during class discussions and group activities.
- 💬 Interactive format – not just lectures, but conversation, roleplays, and active learning.
📚 The research backs it up:
According to Allen & Seaman (2017) and Wang et al. (2021), learners in 'live', synchronous online classes are more likely to feel connected, engaged, and successful when compared with fully asynchronous learning alone.
💬 What You Can Expect at Lir:
💻 Weekly Zoom Classes with Your Tutor
Join your scheduled sessions each week and enjoy face-to-face learning from the comfort of your home.
🧠 Live Q&A and Group Learning Activities
Practice real-world scenarios with feedback and encouragement from your tutor and classmates.
📧 Ongoing Tutor Support
Get help between classes via email or message. We’re always here when you need us.
🫶 Friendly, Supportive Group Environment
You’re not just another name on the screen — we get to know our learners and help them succeed..
How do I book my course?
First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form. Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.
Frances
Director of Training/Tutor
frances@lirbusinesscentre.com
Joan
Training Co-Ordinator
joan@lirbusinesscentre.com
Brogan
Tutor/Facilitator
brogan@lirbusinesscentre.com
"The Tutor was extremely patient, clear and concise. The E Learning Hub is extremely beneficial and the other learning material we received. It guaranteed the stress levels at the end of the course were at a minimum as we were completing different parts of the assignments as we went along. I work as a clerical assistant, so this course gives me the opportunity to possibly change my career path and provided me with valuable skills for that. The live online classes, the learning material and the tutor being helpful, clear and concise. I would highly recommend Frances and Lir Business Centre for all the training and courses they provide. I have completed two courses so far and look forward to the next one as they are so helpful and provide a fantastic understanding of knowledge. They are extremely friendly, helpful, patient, clear and concise which I feel are the most important skills to have when providing courses "
Olivia B
(2024)
"Great trainer and great course and I thoroughly enjoyed it. "
Michele O'D
(2024)
“Course content was very good, and Frances the Tutor explained everything well and answered all questions. It is relevant to the job I do as a frontline/receptionist. I would recommend the course. "
Maria M.G
(2024)
"The Training has increased my confidence back in the office setting. This was my first online learning experience, and it was a great experience"
Melanie F
(2024)
"When my supervisor first asked me to complete an online learning programme. I feared the worst. I know how to use the computer but to be part of a group on Microsoft teams. From the first email I received from Lir I was made feel welcome and Joan was very helpful. Lir offers great support and training through Online learning. Everything is explained in a way that it is easy to understand and follow. My trainer was Frances and she explained exactly how to log into the learning hub where all our course material is. If anyone struggled with this help was provided. It was amazing to see we were all from different areas around Ireland, but all brought together by online learning. "
Pamela D
(2024)
"I wanted to work in Reception and found the course to be beneficial to me and hope to do more modules."
Rachael R
Office Junior (2021)
Blended Learning Course
€280
- 'Live' Tutor Online Weekly Scheduled Sessions
- Lir Upcoming Course Dates
- Self-directed Learning - Lir eLearning Hub
- Tutor Online Support
- Lir Mobile Course App
- Blended Learning Online
- Lir Microsoft 365 Software
- Lir Learner Supports
- Lir Community Chat
- CE Participant Rate (Contact Lir Reception 044-934 2754)
- Or In-Company (Tailor-made Course)
Other Modules to consider towards the Lir QQI 5M2468 Business Administration Major Award
and other Awards such as the 5M1997 Office Administration Major Award
Business Administration L5
Bookkeeping
L5
Work
Experience L5
Word
Processing L5
Text
Production L5
Communications
Level 5
Customer
Service L5
Database
Methods L5
Methods L5
Medical
Terminology L5
Information and Administration L5
Intercultural
Studies L5
Studies L5
Digital
Marketing L5
Payroll
L5
Reception and Frontline Office Skills
Research and Study Skills L5
