Looking to build confidence in a professional office or reception setting with real-time support? Join our Live Tutor-led Online Classes for a friendly, practical, and interactive learning experience. Delivered by an experienced tutor, this course helps you develop essential reception, communication, and customer service skills that employers love – all from the comfort of your home or office!
Perfect if you enjoy a scheduled routine, live interaction, and a supportive class environment.
Course Content
Unit 1 - ✨ Welcome to the Front Desk: Your Role in Reception & Frontline Services
Explore the purpose and power of professional reception skills in modern workplaces.
Unit 2 - 🛎️ Know What You Represent: Understanding Your Organisation’s Products, Services & Policies
Learn how to speak confidently about the services you support and the policies you follow.
Unit 3 - 🖨️ Tools of the Trade: Mastering Front Office Equipment
Get hands-on knowledge of the key equipment you’ll use every day – from phones to printers and beyond.
Unit 4 -💻 Tech-Savvy Receptionist: Using ICT in a Modern Front Office
Discover how to manage emails, calendars, databases, and digital tools effectively.
Unit 5 - ⚖️ What the Law Says: Reception, GDPR, and Your Legal Responsibilities
Understand key legislation affecting reception and frontline work, including privacy and data protection.
Unit 6 -📂 Keeping It All Together: Managing Information & Administration
Learn how to organise, record, and retrieve information like a pro.
Unit 7 - 🛋️ Creating a Great First Impression: The Reception Area & Customer Experience
Explore how to maintain a welcoming, efficient, and safe reception environment.
Unit 8 - 📝 Scheduling Success: Handling Meetings, Visitors & Itineraries
Master the art of planning meetings, managing visitors, and preparing itineraries with confidence.
Do you learn best with structure, real-time interaction, and guidance as you go? Our Live Tutor-Led Online Classes give you all the benefits of classroom learning — without leaving your home.
This isn’t just another Zoom call. It’s dynamic, engaging, and human-centred learning, designed to build your confidence, skills, and sense of progress each week.
According to Allen & Seaman (2017) and Wang et al. (2021), learners in 'live', synchronous online classes are more likely to feel connected, engaged, and successful when compared with fully asynchronous learning alone.
Join your scheduled sessions each week and enjoy face-to-face learning from the comfort of your home.
Practice real-world scenarios with feedback and encouragement from your tutor and classmates.
Get help between classes via email or message. We’re always here when you need us.
You’re not just another name on the screen — we get to know our learners and help them succeed..
First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form. Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.
Director of Training/Tutor
frances@lirbusinesscentre.com
Training Co-Ordinator
joan@lirbusinesscentre.com
Tutor/Facilitator
brogan@lirbusinesscentre.com
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Office Junior (2021)
€280