Reception & Frontline Office Skills 5N1407 (Self-Paced)
This is a standalone QQI Certified module, or part of the 5M2468 Business Administration or 5M1997 Office Administration Major Award.
Course Summary
Want to upskill on your own schedule? This Fully Online, Self-Paced course is ideal for busy learners who need flexibility.
You’ll explore essential reception and office procedures, customer care techniques, and professional communication strategies – all at your own pace within a certain time.
- Start anytime and study whenever it suits you
- User-friendly platform with step-by-step video lessons and practical activities
- Full tutor support via private chat, email, phone and messaging
- Earn a QQI Level 5 certificate to grow your skills and confidence
- Ideal for career changers, returners to work, and those improving office skills
Course Content
Unit 1 - ✨ Welcome to the Front Desk: Your Role in Reception & Frontline Services
Explore the purpose and power of professional reception skills in modern workplaces.
Unit 2 - 🛎️ Know What You Represent: Understanding Your Organisation’s Products, Services & Policies
Learn how to speak confidently about the services you support and the policies you follow.
Unit 3 - 🖨️ Tools of the Trade: Mastering Front Office Equipment
Get hands-on knowledge of the key equipment you’ll use every day – from phones to printers and beyond.
Unit 4 -💻 Tech-Savvy Receptionist: Using ICT in a Modern Front Office
Discover how to manage emails, calendars, databases, and digital tools effectively.
Unit 5 - ⚖️ What the Law Says: Reception, GDPR, and Your Legal Responsibilities
Understand key legislation affecting reception and frontline work, including privacy and data protection.
Unit 6 -📂 Keeping It All Together: Managing Information & Administration
Learn how to organise, record, and retrieve information like a pro.
Unit 7 - 🛋️ Creating a Great First Impression: The Reception Area & Customer Experience
Explore how to maintain a welcoming, efficient, and safe reception environment.
Unit 8 - 📝 Scheduling Success: Handling Meetings, Visitors & Itineraries
Master the art of planning meetings, managing visitors, and preparing itineraries with confidence.
Why a Fully Online, Self-Paced Course with Support could be Perfect for You
Learning at your own pace doesn’t mean learning alone. At Lir, our Fully Online, Self-Paced course in Reception and Frontline Office Skills is designed for busy learners who want the freedom to study when it suits them – while still having access to real guidance, structure, and human support.
Here's Why it Works ...
- You control your study time – ideal for parents, shift workers, and career changers.
- Set deadlines keep you focused – you're free to choose your pace within a structured timeframe, helping you stay motivated without feeling rushed.
- Ongoing support from tutors and our admin team – you’re never left figuring it out on your own.
📚 Did you know?
Studies show that learners in online environments with flexible pacing perform just as well as in-person learners – when clear structure and tutor interaction are present. (Source: Bernard et al., 2009; Moore et al., 2011, Journal of Distance Education)
🤝 You're Not Alone – Here's How We Support You at Lir:
💻 Weekly Check-Ins
We check in to see how you're progressing and offer support or feedback when needed.
👩🏫 Tutor Feedback
Submit tasks or questions anytime and receive personalised responses within 48 hours.
📅 Private Messaging, Email, Lir Community Support, or 1-to-1 Zoom/Teams Sessions
Get help between classes via email or message. We’re always here when you need us.
💡 Interactive Course Content
Learn through video lessons, real-world scenarios, and guided activities – all designed to keep you engaged.
How do I book my course?
First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form. Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.
Frances
Director of Training/Tutor
frances@lirbusinesscentre.com
Joan
Training Co-Ordinator
joan@lirbusinesscentre.com
Brogan
Tutor/Facilitator
brogan@lirbusinesscentre.com
"I wanted to work in Reception and found the course to be beneficial to me and hope to do more modules."
Rachael Rogan
Office Junior (2021)
"This could be you ..."
Learner
(2024)
"This could be you ..."
Learner
(2025)
Self-Paced Course
€280
- 1-to-1 Online Tutor Support
- Self-directed Learning in the Lir eLearning Hub
- Tutor Online Support
- Weekly Check-in
- Lir Mobile Course App
- Lir Microsoft 365 Software
- Lir Learner Supports
- Lir Community Chat
- CE Participant Rate (Contact Lir Reception 044-934 2754)
Other Modules to consider towards the Lir QQI 5M2468 Business Administration Major Award
and other Awards such as the 5M1997 Office Administration Major Award
Business Administration L5
Bookkeeping
L5
Work
Experience L5
Word
Processing L5
Text
Production L5
Communications
Level 5
Customer
Service L5
Database
Methods L5
Methods L5
Medical
Terminology L5
Information and Administration L5
Intercultural
Studies L5
Studies L5
Digital
Marketing L5
Payroll
L5
Reception and Frontline Office Skills
Research and Study Skills L5
