This module is also an optional module on the QQI 6M4985 Advanced Business Executive Programme for Officer Managers/Managers Major Award. (6M4985 Advanced Business Major Award). An ideal module for all the supervisory responsibilities in an office environment (or other environments) where you are supervising others).
This course offers a robust foundation in supervisory principles, coupled with specialised training in time management and conflict resolution, ensuring you are well-equipped to handle the complexities of the modern workplace.
Learn how to efficiently manage your time, prioritise tasks, and lead your team to meet deadlines without compromising on quality. Moreover, gain invaluable skills in identifying, managing, and resolving conflicts within your team, fostering a harmonious and productive work environment. Our expert instructors, with extensive real-world experience, provide practical insights and strategies that you can immediately apply in your supervisory role.
Course Content
π§ Unit 1 β Step Into Leadership: Introduction to Supervisory Management
Discover what it means to lead with purpose. Get a clear overview of the supervisor's role and how this course will empower your journey into effective management.
π οΈ Unit 2 β Build Your Toolkit: Key Skills and Core Functions of a Supervisor
Explore the essential skills every great supervisor needs β from leadership and delegation to motivation and communication.
β³ Unit 3 β Plan, Prioritise, Perform: Organisational Planning and Time Management
Master the art of planning, prioritising tasks, and managing time like a pro to drive productivity and keep operations running smoothly.
π€ Unit 4 β Lead Your Team: Recruitment, Training & Conflict Resolution
Learn how to recruit the right people, support their development, and manage team dynamics β even when conflict arises.
π Unit 5 β Stay Compliant and Organised: Effective Record Keeping
Understand the importance of accurate records for accountability, decision-making, and legal compliance in a supervisory role.
π£οΈ Unit 6 β Make Every Meeting Matter: Supervising Through Effective Meetings
Turn meetings into powerful tools for communication, progress tracking, and team engagement with proven strategies and formats.
Do you learn best with structure, real-time interaction, and guidance as you go? Our Live Tutor-Led Online Classes give you all the benefits of classroom learning β without leaving your home.
This isnβt just another Zoom call. Itβs dynamic, engaging, and human-centred learning, designed to build your confidence, skills, and sense of progress each week.

According to Allen & Seaman (2017) and Wang et al. (2021), learners in 'live', synchronous online classes are more likely to feel connected, engaged, and successful when compared with fully asynchronous learning alone.
Join your scheduled sessions each week and enjoy face-to-face learning from the comfort of your home.
Practice real-world scenarios with feedback and encouragement from your tutor and classmates.
Get help between classes via email or message. Weβre always here when you need us.
Youβre not just another name on the screen β we get to know our learners and help them succeed..
In order to commence this programme, you must have either successfully completed a programme at a level 5 QQI Certificate/ equivalent qualifications. If you do not have the required qualification you may also be eligible if you can demonstrate that you have the necessary skills to complete this module. If you have a Level 5 Certification and a computer skills qualification at Level 5 in Word Processing and Spreadsheets, and/or life/work experience at that level or higher.
If you have a disability, medical condition or learning difficulty: In line with the Equal Status Acts 2000 to 2015 - we provide reasonable accommodation to meet the needs of our learners to ensure fairness and equality with others. See Learner Supports for further information.
IT/Computer Skills - sufficient working knowledge of computers. You must have access to a PC (desktop), laptop or mobile device with internet access, Windows 8 or later or a Mac with OSX 10.5 or later, a browser with the latest version of Microsoft Edge, Chrome, Firefox or Safari, Adobe Reader to view PDFs. Camera: Your device must have a working camera and audio. PC must be capable of playing video and audio files. Software: We can provide you with access to Microsoft 365 Office applications (Word, Excel, Powerpoint, Outlook, Teams), Zoom and a Bookkeeping Software Licence.
Blended Learning: You must be self-motivated and be able to take responsibility for your own self-directed learning, outside the 'Live' Tutor online classes as you complete your blended learning course, or in the Fully Online Self-paced modules. Be disciplined in self-directed learning in line with practical preparation, study, and reflection time where appropriate. You have to set time aside. You will be expected to: fluently read, draft, prepare and understand material which is relevant and reflects a broad personal knowledge. fluently read, draft, prepare and understand quantitative data. problem-solving within a group or a number of groups and independently. It is expected that you will have a range of learning styles, strengths and needs related to the programme and have the capacity to take responsibility for your own learning within the managed classroom and online environment, provided by Lir Business Services & Training Centre.
You must reside in Ireland and have a valid PPS Number.
The interview process ascertains existing levels of knowledge, skills competence and English language proficiency. A copy of your current Curriculum Vitae or certificate will be required and Photo ID. The Induction will be carried out using Zoom, so you must have a working camera, a microphone for the session.
Learners will also require a good command of the English language and have a recognised English language qualification. An assessment of English writing and comprehension may be given to ensure equivalency with English language speaking and learning to assess a minimum standard level. Leaving Certificate (H7/06 in English).
English Language: This course is completed using the English language.
QQI 5N1642 English as a Second Language (merit or distinction).
QQI 5N0690 Communications Level 5 (merit or distinction).
CEFR - Common European Framework for Languages (level B2 or higher). A competency test may be carried out for English language and literacy and/or computer skills to ensure that you have the skills necessary to complete the programme.
IELTS Indicator Test The minimum score is 6 unless otherwise stated.
TOEFL iBT Special Home Edition The minimum score is 92 unless otherwise stated. Duolingo English Test The minimum score required is 95 unless stated otherwise.
Exam English If you are unsure of your current level, you can take a free test on sites such as this one. https://www.ieltsindicator.com International English Language Testing System - Academic The minimum score is 6 unless otherwise stated. https://www.ets.org/s/cv/toefl/at-home/ TOEFL iBT Special Home Edition. Test of English as a Foreign Language. Internet-based test (minimum score is 100 out of 120. Reading and Writing not less than 22. https://englishtest.duolingo.com/applicants. The minimum score required is 95 unless stated otherwise.
If you are unsure of your current level, you can take a free test on a number of sites, like http://www.examenglish.com/leveltest/index.php, or contact Lir Reception (044) 9342754 to speak to a qualified person who can assist you. If you are unsure contact Lir Reception (044) 9342754 to speak to a Training Consultant who will be able to assist you.
First of all, contact Lir Reception (044) 9342754 before you book. This way you will get an opportunity to speak with a Training Professional to discuss your options and to make sure that this module is the best one for you. To register, fill out our Lir Registration Form. You will have been given an Access Code for this form. Once registered we set you up with a Lir Microsoft email address which gives you access to Microsoft 365 software, at no extra cost to you. From there we send you access details on how to access your course so you can avail of the 'Live' Tutor scheduled Online Classes, Learner Supports and give you access to the Lir eLearning Hub.
For In-Company Training contact Lir Reception (044) 9342754 or email frances@lirbusinesscentre.com
Director of Training/Tutor
frances@lirbusinesscentre.com
Training Co-Ordinator
joan@lirbusinesscentre.com
Tutor/Facilitator
brogan@lirbusinesscentre.com
(2024)
(Supervisor)
"I finally got my Supervisor position having completed this course. I would definitely recommend this to anyone who is supervising others. There are so many practical tips for day-to-day working as a Supervisor."
John G
Supervisor
"Waiting for you ..."
Learner
"Waiting for you"
Learner
(2024)
β¬380
A Day in the Live of a Medical Secretary.